Dell and Perot: What this means
Look at more than the upside to any acquisition Dell and Perot are getting married. This acquisition puts approximately 23,000 Perot services employees in with Dell. (see Larry Dignan’s detailed post...
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CRM Watchlist 2010 – Part IIB
This thing is so big that I have to split the posts. You saw my choices on Monday in Part IIA, now here’s the rest of them – Cognizant, Eloqua, Sword-Ciboodle, SAS, SugarCRM, Helpstream and Aplicor....
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The Outsourcing Famine
IBM sent me a press release announcing their $ 362 million data center in Research Triangle Park. Too bad they did not showcase it a month ago as I could have worked it into my upcoming book. In...
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Cog and Gen getting it on? Naaaahhhhh
Cog and Gen earlier... denying any romance Lots of frantic noise this week that Cog has been making romantic overtones to Genpact – with India’s press jumping on “speculation“. Like any other industry...
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Are BPO newcomers running out of gas?
We’ve been wallowing in white papers, plied with PowerPoint and overwhelmed with oratory, but despite all the chest-pumping, the very latest market picture of F&A BPO sends us one very clear...
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Cognizant: The Future of Work or the Present Forever?
HfS Research attended Cognizant’s annual analyst meeting last week. And while we attend many of these sessions over the course of the year, Cognizant is at present the darling of the IT offshore...
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Can BPO really function in the Cloud? Join us for a Webcast on March 14
Business Platforms are supposed to represent the “fusion of the benefits provided by standard business processes, Cloud computing and SaaS in a singular managed service delivery model”. They are...
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Who’s rising above the W-I-T-C-H hunt?
Have you been observing the fascinating scramble going on over in India for supremacy in the IT services space? By the time this year is out, it’s highly likely that Cognizant will have leapfrogged...
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News Analysis: Mr. N R Narayana Murthy Returns To Infosys As Executive...
Will There Be A Come Back For NRN and Infosys? Infosys announced on June 1st, 2013, that Mr. N R Narayana Murthy (NRN), the legendary co-founder of Infosys who retired in August 2011 as Chairman...
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Frankly, Malcolm Frank… Part 2
When vendors, particularly hardware and software vendors, were running around and talking about ‘Cloud this and Cloud that’, and ‘Big Data this and Big Data that’, we felt they were missing the point,...
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Six market disruptions coming to challenge the Indian services majors
Gravy trains invariably come to a halt at some stage in their journey, and labor-driven IT and business services, fueled by lower wage regions and robust delivery models are poised to change beyond all...
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Cognizant makes the biggest bet ever by an Indian services provider. Has the...
What ever happened to the days of the tiddly little sub-$10m “tuck-in” acquisitions that Indian providers used to make (and we all forgot about pretty quickly afterwards)? Well, the game has changed...
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The Outsourcing Famine
IBM sent me a press release announcing their $ 362 million data center in Research Triangle Park. Too bad they did not showcase it a month ago as I could have worked it into my upcoming book. In...
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HfS unveils the first application testing blueprint report
The lifeblood of the IT outsourcing industry has always been application testing – it’s not sexy, but it’s a huge portion of ITO spending – and massively important to the revenues of the major ITOs....
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Harman, Tech Mahindra, IBM, Accenture and Atos leading the Internet of Things...
The silicon valley giants are not satisfied with embedding themselves into your phones and laptops – now they are looking to connect up our cars, bank accounts, air conditioning systems, washing...
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Provider, provider on the wall, who’s delivering Trust for Digital?
Anyone who knows me well has seen how hard we’ve been pressing the importance of security and trust in a global services delivery environment, since we founded HfS. In short, we’re moving into a world...
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Big Brains focused on Big Things
Five years ago, I heard Jeff Immelt, CEO of GE use the term Industrial Internet of locomotives, wind turbines, aircraft engine and MRI scanners to differentiate from the Consumer Web that Apple....
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Who’s rising above the W-I-T-C-H hunt?
Have you been observing the fascinating scramble going on over in India for supremacy in the IT services space? By the time this year is out, it’s highly likely that Cognizant will have leapfrogged...
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Infosys in a world of Amazon, Workday and Foxconn
Vishal Sikka has resigned as CEO of Infosys. In a blog post he says “It is clear to me that despite our successes over the last three years, and the powerful seeds of innovation that we have sown, I...
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SAP and Outsourcers: Fool me twice, shame on me
I am often asked why I was tough on SAP in SAP Nation. I usually correct them and say I was tough on SAP’s partners and how SAP did a poor job monitoring and managing them. I must say I groaned when I...
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